Zoho Desk has the capability to track duplicates in the Customer module. This makes it easy if you would like to do clean-up of your Customers or Accounts and make sure there are no duplicates. Follow these steps on how to do that.

1. Go to the Customers module 

2. Click on 3 dots on top right corner of the screen > select "De-duplicate Contacts

3. Select field that to search for duplicate records > Click "Next"

4. You will see duplicate records as below > Hover the cursor on the initial > click to select

5. You may select if you would like to Update, Delete or Merge the records