[Zoho Desk] Add a Help Article When Replying to a Ticket
Add a help article when replying to a ticket
When replying to a ticket in Zoho Desk, you can add existing article from your knowledge base. You can either add the whole article to the reply or add a link to the article. Follow the steps below to do it.
- On reply the ticket screen, navigate to left pane and click on suggested article button
- Then, select or search for desired article
i. Adding the whole article
- Click on the "Paste to Ticket"
- You will see that the whole article is in the ticket now
ii. Adding the article link
- Click on the "Share link to Ticket"
- The link to the article will appear on the ticket
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