What to Do If You Can't Connect to Zoho?

What to Do If You Can't Connect to Zoho?

                                                                                               

Uh-oh! Just like this little pup, it looks like Zoho isn’t feeling its best right now. If you're facing connection issues and can't access your Zoho account, don't worry! Follow these troubleshooting steps to diagnose and resolve the problem so you can get back to business smoothly.

1. Check Zoho’s Service Status

Before assuming there is an issue with your internet connection, verify whether Zoho is experiencing downtime. You can do this by visiting:
If there’s a reported outage, you may need to wait until the issue is resolved by Zoho.

2. Check Your Internet Connection

A slow or unstable internet connection could be the reason behind the issue. Try these steps:
  1. Refresh your browser and attempt to access Zoho again.
  2. Restart your Wi-Fi router or switch to a different Wi-Fi network.
  3. If possible, connect using a wired Ethernet connection for better stability.

3. Try Switching Your ISP

Some users may face connectivity problems due to restrictions or temporary issues with their internet service provider (ISP). If you suspect this, try:
  1. Using a different Wi-Fi network.
  2. Switching to mobile data (hotspot).
  3. Testing access with a VPN, as some ISPs may block certain services.

4. Log Out and Re-Log In

Session-related issues can sometimes block access to Zoho, but a little refresh can work wonders. Try this:
  1. Logging out of Zoho.
  2. Clearing your browser cache and cookies.
  3. Restarting your browser and logging in again.
It may sound simple, but hey—sometimes, the cliché works!

5. Contact Support If Issues Persist

If you’ve followed all the steps above and still cannot access Zoho, please reach out to our support team at support@aplikasi.us with the following details. This helps us escalate to Zoho faster with complete technical context.

✅ A) What you are experiencing
  1. Is the issue happening on all Zoho pages, or only specific pages or modules (please paste the URL if available)
  2. Is it happening for all actions, or only specific actions (example: login, loading a page, saving, submitting a form)
  3. Does it happen all the time, or only at certain times of day or peak hours
  4. Date and time the issue occurred (please include timezone, example: 10:15 AM MYT)
✅ B) Your environment
  1. The Zoho application name (example: Zoho CRM, Zoho Desk, Zoho Books)
  2. Your browser and version (Chrome, Edge, Safari) and your device type (PC, Mac, mobile)
  3. Your Internet Service Provider (ISP)
  4. Your public IP address. You may check using http://whatsmyip.org/
✅ C) Quick confirmation
  1. Confirm you checked Zoho’s service status page for any ongoing outage
✅ D) Network test results 
If your IT team is able to help, please share:
  1. Traceroute results to the Zoho service URL (minimum 2 Zoho services) you are accessing. Example: crm.zoho.com, desk.zoho.com, or your company specific Zoho URL
  2. Traceroute results to js.zohocdn.com
  3. Nslookup results for the same Zoho service URL
How to run (Windows)
  1. Open Command Prompt
  2. Run:
    1. tracert <your_service_url>
    2. tracert js.zohocdn.com
    3. nslookup <your_service_url>
How to run (Mac)
  1. Open Terminal
  2. Run:
    1. traceroute <your_service_url>
    2. traceroute js.zohocdn.com
    3. nslookup <your_service_url>
eg:


✅ E) Firewall or proxy
  1. Let us know if your company network uses firewall or proxy, and whether Zoho is allowed or whitelisted
Providing the above information will help us narrow down the root cause and speed up Zoho’s investigation so the issue can be resolved more efficiently.

Stay connected and have a great day!

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