What to Do If You Can't Connect to Zoho?

What to Do If You Can't Connect to Zoho?

                                                                                               

Uh-oh! Just like this little pup, it looks like Zoho isn’t feeling its best right now. If you're facing connection issues and can't access your Zoho account, don't worry! Follow these troubleshooting steps to diagnose and resolve the problem so you can get back to business smoothly.

1. Check Zoho’s Service Status

Before assuming there is an issue with your internet connection, verify whether Zoho is experiencing downtime. You can do this by visiting:
If there’s a reported outage, you may need to wait until the issue is resolved by Zoho.

2. Check Your Internet Connection

A slow or unstable internet connection could be the reason behind the issue. Try these steps:
  1. Refresh your browser and attempt to access Zoho again.
  2. Restart your Wi-Fi router or switch to a different Wi-Fi network.
  3. If possible, connect using a wired Ethernet connection for better stability.

3. Try Switching Your ISP

Some users may face connectivity problems due to restrictions or temporary issues with their internet service provider (ISP). If you suspect this, try:
  1. Using a different Wi-Fi network.
  2. Switching to mobile data (hotspot).
  3. Testing access with a VPN, as some ISPs may block certain services.

4. Log Out and Re-Log In

Session-related issues can sometimes block access to Zoho, but a little refresh can work wonders. Try this:
  1. Logging out of Zoho.
  2. Clearing your browser cache and cookies.
  3. Restarting your browser and logging in again.
It may sound simple, but hey—sometimes, the cliché works!

5. Contact Support If Issues Persist

If you’ve followed all the steps above and still cannot access Zoho, please reach out to our support team at support@aplikasi.us with the following details:
✅ The steps you have already taken to troubleshoot.
✅ The ISP you are using.
✅ The browser or device (PC or mobile) you are using.

Providing these details will help us assist you more effectively. 

Stay connected and have a great day!

    • Related Articles

    • [Zoho People] Multi Org access

      In Zoho People, a user can have multiple access to organization. Some users might be confused about which Organization they are accessing. Here is how you can switch your Organisation in Zoho People. In-Browser: Accessing your Organization(s) You can ...

    • [Zoho People] A Comprehensive Guide to IP and Geo Restrictions in Zoho People

      Introduction to IP Restriction and Geo-Restriction in Zoho People In the realm of digital workforce management, Zoho People introduces two key security features: IP Restriction and Geo-Restriction. These features are available across all plans, ...

    • [Zoho Books] How to Manually Import and Upload Bank Statement?

      In Zoho Books, apart from leveraging the auto feed connection with your local bank to allow live feed of your bank transaction, you would also be able to manually import and upload your monthly bank statement for your monthly bank reconciliation ...

    • [Zoho CRM] Creating A Lead

      Leads in Zoho CRM can be created in several ways; Direct creation Import Social media connection (Facebook and Twitter) Zoho Mail integration Zoho Cliq (website ) integration To create directly, click on the '+' icon at the top right of the screen. ...

    • [Zoho People] Accepting Invitation as a user in your organization

      In Zoho People, you need to be invited by the system admin into your organization before you can proceed to be a user in your particular organization. Once the system admin invites you to the organization, you will receive an email. In the email, it ...