[Zoho Desk] Enabling Google Analytics for your Help Center

[Zoho Desk] Enabling Google Analytics for your Help Center

Google Analytics is a free tool for analyzing the traffic of websites. It provides valuable insights on visitor trends and behavior. By knowing how your customers react and respond to your web pages, you can identify what works best, and what needs change. It is one of the most useful tools available for those who would like to track activities on their Help Center in the customer service industry.

Note:
  • Google Analytics for Help Center is available only in the Professional and Enterprise editions of Zoho Desk.
To enable Google Analytics:
  1. Click the Setup icon (  ) in the top bar.
  2. Click Help Center under the Channels menu.
  3. Select the Help Center for which you'd like to enable Google Analytics.
  4. Click Google Analytics under the Help Center sub-menu.
  5. Check the "I agree with the provider's terms of use and privacy policy" checkbox and click on Authenticate.
  6. In the resulting browser window, sign in with your Google credentials or if you are already signed in, select your account and then click Allow.
  7. The Google Analytics Property corresponding to your account will be added in Zoho Desk.
    Note: If you have more than one Google Analytics property, select the one to be integrated from the right panel and then click Get Data.
Note:
  • It can take up to 72 hours for data to start syncing accurately.

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