Assignment Rules
[Zoho Desk] How to add signature to ticket replies
How to add signature to ticket replies in Zoho Desk 1. Go to Setting > Personal Setting > Preference > Signature 2. Click on "Add Signature" 3. Enter or create your own personal signature 4. Click "Save"
[Zoho Desk] How to easily find duplicate Contacts or Accounts
Zoho Desk has the capability to track duplicates in the Customer module. This makes it easy if you would like to do clean-up of your Customers or Accounts and make sure there are no duplicates. Follow these steps on how to do that. 1. Go to the ...
[Zoho Desk] Mapping Dependency Field
There are certain fields whose values depend on another field's value. This can be defined as a parent-child relationship. For example, let's say there are two fields - Country and State - in your Tickets module. The values in the State field will ...
[Zoho Desk] How to Edit Assignment Rules
Assignment rules help you automatically assign the tickets that are received in your Zoho Desk. The rule is based on certain specified conditions that can route tickets to the appropriate department and further assign ownership to it. While this ...
[Zoho Desk] Enabling Google Analytics for your Help Center
Google Analytics is a free tool for analyzing the traffic of websites. It provides valuable insights on visitor trends and behavior. By knowing how your customers react and respond to your web pages, you can identify what works best, and what needs ...
[Zoho Desk] Managing Help Center Permissions
There are 2 types of permissions that can be granted to your Help Center. One is whether you want your customers to register to access the Help Center, and another is whether they need to be signed in to submit their tickets. These permissions are ...
[Zoho Desk] How To Generate A Report On Total Tickets By Registered Portal User
1. Go to Reports module>Click On Report 2. Click the button 'Add Report' on the top right section 3. Choose Contact as the primary module and Ticket as Related module and click Continue 4. Choose Summary Report as the report type 5. for Columns, ...
[Zoho Desk] How To Generate Report On Total User Signed Up in Portal
In Zoho Desk, you can create a customize report using Reports module. 1. Go to Reports module>Click On Report 2. Click the button 'Add Report' on the top right section 3. Choose Contact as the primary module and no need for any related modules 4. ...