[Zoho Desk] KB Updates | Resetting Article Insights and Simplified Cloning
Resetting Article Insights
Over time, articles are often looked at again and changed. Some common ways to make an article better are to add important information, answer common questions, and change parts of the article to make it easier to read and understand.
Once an article is revamped, the article owners can reset the following metrics: Likes, Dislikes, and Views. This way, fresh insights can be captured.
- Likes: If you reset the number of likes on a story, it's easier to see if it's meeting readers' expectations.
- Dislikes: Resetting the dislikes after making changes to the text helps measure how well the article has been changed.
- Views: Resetting the views after a redesign helps figure out how popular the new post is.
Selecting a Category During Article Cloning
While creating a new article, writers can clone any published article and use the format. Instead of selecting the category, section, and subsection after cloning, they can now set these during the cloning process.