[Zoho Desk] iOS v2.8 Update

[Zoho Desk] iOS v2.8 Update

The Zoho Desk mobile app (v2.8) for iOS has recently received an update that introduces a range of new features and enhancements. Zoho has utilized the capabilities of iOS 17 to offer users a smoother and more productive experience. 
Here's what's new:

Approvals Module: You can now effortlessly view, approve, and reject approval records directly from the mobile app. Take a look at the screenshot below for a quick preview:

iOS 17 Features:
  • Interactive Widgets: We've added support for interactive widgets, including:
Pending Approval: Easily manage approval actions right from your device's Home screen.

Pick-up Unassigned Tickets: Quickly pick up and handle the 'Unassigned Open' tickets using this widget.

Refer to the screenshot below for a visual guide:

  • Lock Screen Widgets: You can now add and access ticket stats and global search widgets directly from your Lock Screen. See the screenshot below for reference:

  • Standby Mode: Even in standby mode, you can stay updated on your ticket stats. Check out the screenshot for details:

  • App Shortcuts: Easily access My Open Tickets, My Overdue Tickets, Notifications, and Search using Shortcut app, Spotlight search, and Siri integration. The screenshot below provides a visual guide:

MacOS Sonoma: All the widgets available in the Zoho Desk iOS app will now be accessible on Mac with macOS Sonoma.

Zoho recommends updating the app to its latest version either by directly visiting the App Store or by accessing the provided link.