Zoho has replaced Zoho Subscriptions with a new service called Zoho Billing. The new platform is made to meet the changing billing needs of businesses in a world where hybrid pricing models and customized service offers are becoming more important.
Looking back to where it all started
Over the last decade, the ways we use, consume, and pay for the goods and services in our daily lives have transformed significantly. Be it software providers or streaming services, subscription-based models became the new norm. Businesses adopted these models for predictable revenue streams, but this shift brought pricing, billing, and accounting complexities.
As a SaaS company, Zoho understood the needs first-hand and created Zoho Subscriptions in 2014 to address the unique needs of businesses that rely on recurring revenue streams. Newly established and growing businesses used Zoho Subscriptions to automate recurring billing, manage subscription lifecycles, handle complex pricing models, and track subscription metrics.
Fast forwarding to the present and stepping into the future
Today, technology-driven customer expectations are reshaping markets, prompting businesses to adapt to evolving market demands. Subscription businesses are innovating by combining annual, monthly, and one-time pricing models. This hybrid approach caters to a diverse set of audiences, serving varied billing preferences. Zoho, as a technology partner, recognized the need to align with these shifts, resulting in the evolution of Zoho Subscriptions into Zoho Billing.
Zoho Billing is a go-to billing solution for any business at every growth stage. To put it in a nutshell, from quote creation to revenue collection, everything is taken care of.
A new look that holds a strong promise
Zoho Billing's fresh look mirrors its transformative journey. Zoho Billing's visual identity is anchored by three key elements: agility, flexibility, and scalability, which collectively embody Zoho's commitment to customers.
The emblematic green bills stand as the nucleus, symbolizing invoicing, while the swirl signifies recurrence, and the central spark represents the swifter billing process Zoho Billing promises to enrich the customer experience.
Here are a few of the many highlights of Zoho Billing:
Flexible product management
Zoho Billing provides your business with the flexibility to experiment with various pricing strategies and packaging options. Whether you prefer flat fees or à la carte options or prefer tier, volume, or custom pricing structures, Zoho got you covered. It even enables you to entice prospects and incentivize customers by offering discounts, freemiums and trials.
Build on billing success
From generating quotes to collecting payments, Zoho Billing handles both one-time and recurring billing, effortlessly. The project billing feature empowers you with versatile billing methods; you can set a fixed cost for project completion or bill based on project hours, task hours, or staff hours, ensuring tailored invoicing for your unique project needs.
With metered billing, it ensures fair charges based on actual usage, even in complex scenarios. Zoho Billing offers customizable invoice templates and flexible billing options, allowing you to tailor invoices to specific needs, whether it's by geography or billing entity.
Collect payments on time, every time
Zoho Billing ensures smooth cash flow for businesses through various payment methods, including credit cards, ACH, banking, cash, and checks. With Zoho Billing's PCI-compliant hosted pages, you can avoid the hassle of creating compliant payment web pages to get paid securely. Zoho Billing's automated payment reminders and customizable payment retries ensure you get paid without losing customers to churn.
Smooth customer lifecycle journey
Zoho Billing empowers your business to automate and personalize every aspect of the customer lifecycle. It lets you craft personalized quotes, and offer customizable free trials to captivate potential clients, streamlining their journey from trial to paid plans. Manage every facet of the subscription journey, including upgrades, downgrades, and cancellations. Empower your customers through a user-friendly, self-service portal to access account information, invoices, and payments, and manage their subscriptions.
Comprehensive business insights
Zoho Billing supports 50+ reports, ranging from consolidated views of unpaid transactions to in-depth subscription metrics like net revenue, MRR, churn rate, ARPU, LTV, and cohort analysis. Segment data effortlessly using advanced filters by time, target groups, and locations. Zoho Billing empowers you to make data-driven decisions, turning information into your competitive advantage.
Powerful integrations and plugins
Zoho Billing offers a robust suite of prebuilt integrations to connect front-office and back-office tools like accounting and inventory management with Zoho CRM, Zoho Inventory, and Zoho Books. It also comes with a plug-and-play option to connect with productivity, communication, and analytics apps with 20+ installable plugins to make sure you have everything you need to do all your work in one place.
Stay on top of your business even when you're on the move with Zoho Billing's mobile version that supports both iOS and Android users.
Note to existing Zoho Subscription users:
While Zoho Billing logo and UI has a fresh look, Zoho assure you that, as an existing Zoho Subscriptions user, your account history, transactions, records, and workflows shall remain intact. There will be no changes to the features of your current plan.
In today's ever-changing business landscape, adaptability is paramount, and Zoho Billing offers the key to staying ahead. When market conditions shift or pricing strategies evolve, relying on manual processes or outdated billing systems can hinder progress. With its scalable build, Zoho Billing equips businesses with the flexibility required to stay agile in a dynamic market.